Damage Policy Protection

Damage Policy & Protection

We’ve got your back.

What’s Covered

Wear and tear from normal use
Manufacturing defects, which we replace at no cost
Tire wear from normal use and battery drain
Minor cosmetic damage that doesn’t affect operation

Standard Damage Terms

Deductible: $250 on accidental damage

What counts:
Accidental bumps, minor dings, normal operational damage

What doesn’t:
Intentional damage, theft, missing parts, damage from misuse

Important:
If damage occurs, call us immediately. Most damage is repairable and we just need to know what happened.

Optional Damage Waiver

Cost: $35–60/day, typically 10–15% of rental rate

Coverage:
Zero deductible on accidental damage

What’s covered:
Virtually all accidental damage during your rental period

What’s NOT covered:
Intentional damage, theft, missing parts

Recommended if:
You are working in tight spaces with obstacles or operating aerial lift equipment for the first time.

If Equipment Fails During Rental

What happens:
Call us immediately. All equipment is professionally maintained and tested before each rental.

If it’s our fault:
We replace the equipment at no charge.

If it’s user error:
We work with you to fix it or replace it quickly.

Reminder:
Equipment failure happens. Call us first and we will get you back to work quickly.

Equipment Cleaning Policy

We do not look at cleaning fees as a punishment or a penalty, but rather as a required part of the rental process. We ask for your cooperation either by cleaning the machine to the level that you received it, or by paying us to get the machine back to that level.

Cleaning fees will be assessed by our management staff based on the amount of cleaning required as well as the level in which the machine was delivered. Please review the cleaning fee breakdown and related images below.

No Cleaning Fee

If we receive your equipment back looking like this, you have nothing to worry about!

$25-$50 Cleaning Fee

A little dirt never hurt anyone, but we will start charging a cleaning fee for equipment that comes back looking like these examples.

$50-$100 Cleaning Fee

Sometimes you really need to get down and dirty! If you don’t have the time to clean the equipment yourself, we don’t mind washing it for you for the additional price.